Digitalization of Taxi Vouchers and Passenger Pooling in Disruption Cases

Problem Statement

Customers are provided taxi vouchers during train disruptions, which can be costly and inefficient. A customer-centric self-service solution that includes checks for efficient customer pooling and automated selection of the optimal taxi provider is needed.

Proposed Solution

Build a prototype of a web-based platform that enables automated eligibility verification, digital issuance of taxi vouchers, and intelligent pooling of passengers. The solution should connect to multiple taxi providers via API and allow customers to independently arrange alternative transportation in disruption cases.

Required Expert Profiles

• Mobility and disruption management in the rail sector
• Web and platform development
• API integration (especially for mobility/taxi services)
• Customer experience and UX design

Challenge Owners

Michelle Stahl, Lutz Ritzel (DB)