One Screen. One Journey. Integrated Station Information incl. Rail Replacement

Problem Statement

At train stations, passengers are confronted with fragmented, inconsistent, and context‑dependent information across multiple screens, signs, and channels. This becomes especially critical during disruptions, when finding rail replacement bus stops quickly and reliably is difficult, causing stress, delays, and missed connections.

Proposed Solution

A unified, station‑level information concept that provides multimodal, journey‑centric information on a single screen or coherent set of displays. The solution integrates regular travel information with disruption scenarios, explicitly including rail replacement services as a standard use case—guiding passengers clearly from train to replacement bus within minutes.

Required Expert Profiles

• Passenger information systems and station operations
• Multimodal transport integration (rail, bus, walking)
• Wayfinding, signage, and human‑centered information design
• Real‑time data integration and disruption management
• Optional: UI/UX prototyping and digital signage solutions

Challenge Owners

Michael Szumowski, Katharina Landl (ÖBB)